I ordered the 3 different zombie metal signs. Great price compared to spirit stores($12.99). 2 of them came perfect. the third came missing the hanging hook so was sent with what looks like fishing line to hang it by...if this is what you get when you order new I don't know what you would get if something bigger was broken or missing on any other product. Simple enough fix for what I need but a pain in the a** to have to fix new thing straight out of the box. However, most of the other products in my $600+ order were great