Most orders are shipped within 2 business days. The cutoff time for an order to go to processing is 9AM PST. Any order received after 9AM PST is processed next day or the day after. If there is a processing delay in your order for any reason, you'll be notified of such delay. If for any reason, you didn't received any email correspondence from us regarding order confirmation and shipping confirmation, please contact us to verify your order status.
*FREE SHIPPING is only valid on costumes and accessories up to 10 lbs. It does not apply on any other products.
We read contact emails 10 AM - 6 PM PST 5 days a week. We won't be able to honor any cancellation/change request after 5.30PM PST since the orders will be gone for processing at the distribution center for next day processing. There is no way for us to locate your package and cancel/change. The package will take its course and will be shipped out. Once you receive the package, you'll have an option to return the package. Please see our return policy for details.
Economy/Free Shipping/Flat Rate Shipping and Transit:
Carriers only makes pickup on business days. Below is map showing approximate transit time. If a weekend falls between processing time, please add additional time.
Transit time for Super and Premium Shipping is as Follows:
|Shipping || |
(Does NOT include processing time)
|Super ||2 Business Days* |
|Premium ||1 Business Day* |
|* Transit Time is guaranteed by carrier and is subject to carrier's terms and conditions |
We offer international shipping to Canada, Europe and South America and few other countries. Please add items to cart and see shipping estimate in the cart for Shipping Estimate. Please note that we do not collect any custom charges or duty. All such charges are due upon arrival of the package at your country's point of entry. Also, please be sure to provide us your phone number so that authorities can contact you custom clearance. Transit time varies due to custom and import processing at destination point of entry. In general, depending on destination, Economy Shipping would take any where from 14-21 business days, Express Shipping would take 10-14 business days and Worldwide Shipping would take 5-10 business days.