Our goal is complete customer satisfaction. If there is any problem with your order, we'll do everything possible to fix it. We offer hassle free 14 day return policy on most of our products. Items must not have been worn, used or altered in any way and must be complete in its original packaging. Please verify to make sure you are sending complete item with its original packaging. Refunds are for the merchandise only and do not include shipping and handling charges. Any return received with missing items or without original packaging will not be credited. You must contact us to get a RMA (Return Merchandise Authorization) to initiate a return. We must receive all returns within 15 days from issue date of RMA. Anything later than 15 days will not credited. Any returns lost in mail is not our responsibility.
EXCHANGES - We do not offer exchange because of time consuming and lengthy process. Instead, you can simply return the item you bought by requesting a RMA and purchase a new one right away. All requirements and conditions in this page applies to your return. A refund for merchandise will be issued on your first transaction at the receipt of your return.
DAMAGED/INCOMPLETE ORDER - If you receive a damaged or incomplete order or costume, you must notify us within 2 days of receipt of shipment. Please go through our return process and a full refund including shipping will be issued at the receipt of item/package. We'll take care of return shipping as well. You can purchase a new costume from our website right away.
The following items are NEVER returnable:
- Special Order Items - including all Mascots
- Props that require special delivery
- Partial Party Kits
- Disposable Helium Tanks
- Any item that has been worn, used or altered.
The following items are ONLY returnable if they are in their unopened, sealed and original packaging.
- Undergarments, socks and stockings
- Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
- CD's and DVD's
- Wigs, beards, facial hair or any other artificial hair
- Prosthetics, fangs or any other fake teeth
- Party Supplies
How to Initiate a Return:
Please provide the following information when you contact us:
- Your order number
- Your Name and Email Address
- A brief description of the problem
We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 3 weeks.
- Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refund or exchange.
- Any item returned that falls outside our normal return guidelines is subject to a minimum 15% handling charge. Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages.
- If an item is returned without RMA, there will be a minimum 15% restocking fee.