Frequently Asked Questions



   ORDERS

What type of payment do you accept?
Trendy Halloween accepts Visa, MasterCard, American Express, Discover, and PayPal. Only one form of payment is accepted per transaction.

 

Do you charge sales tax?
Tax charges will be applied based on the state you live in and local taxes in that area. We only collect sales tax for shipments sent to California addresses.

 

How can I be assured that the site is safe for shopping?
TrendyHalloween.com uses Secure Socket Layer (SSL) technology to prevent your information from being viewed by someone else when you submit it. It is a priority of ours so rest assured, you are 100% safe on our site.

 

Has my order been received?
As soon as you place your order, the browser window will refresh with a confirmation message summarizing your order details. You will also receive an email confirmation almost immediately after submission. Please double-check your spam folder as our emails sometimes end up there. Once your order ships, you will receive a secondary email with shipment details.

 

I did not get a confirmation email, can you resend it?
Since our system is automated, an email is automatically generated and sent to the email provided at checkout - however our e-mails do sometimes end up in the spam/junk folder. 

If you still haven’t received any message, please use the contact us form here and select Online Order Questions from the drop down menu. Ensure you provide the name and email used during checkout and we will resend the confirmation email within 24-48 business hours. Alternatively, you can also contact us directly (323) 300-5197 11am-5pm Tuesday thru Friday PST. Mondays are currently email only.


Can I make changes to my order?
Our warehouse team works quickly in processing your order. If you wish to cancel or make changes to your current order you must do so within 1 hour after placing your order. If you are within this timeframe please send us a request via this Contact Us form by clicking here. Any cancellation or change must be received before the cutoff. For requests received after the cutoff, we'll try our best to cancel/change order. However, we cannot guarantee it. For returns please visit our Returns & Exchanges section for full details.



I’d like to cancel my order, how do I go about doing that?
For your convenience, orders placed before 10 am PST will begin processing that same business day. If you wish to cancel or make changes, submit your request within 1 hour by logging into My Account here and leaving a note there or filling out a Contact Us request form here.

Please understand that we cannot guarantee any cancellations/changes after this cutoff period as the order is being staged for processing. For more information about returns please visit our Returns & Exchanges section here.


What is the status of my order?
You can review your order history by signing into your account here and then clicking on the “View Order” button.

 

Why can't I login to view the details/update on my order?
If you checked out as a guest you cannot log back in into an account that you didn't create. Please send us an inquiry via our Contact Us form here.

 

Can I exchange an item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

 

I just placed an order last week, and now it’s on sale, can I get a price adjustment?
We’re sorry, but at this time Trendy Halloween doesn’t offer price adjustments or partial refunds.

 

 

   SHIPPING


Where do you currently ship to?
Please refer to our Shipping Policy for details on shipping here.


How much is shipping?
Please refer to our Shipping Policy for details on shipping rates here.


How long will shipping my order take?
Please refer to our Shipping Policy for details on shipping times here.


What location do you ship from?
We ship all of our items from several warehouses located in Los Angeles, California.

 

I’m an International customer, will custom fees/duties/taxes be paid by your company?
Unfortunately no, all duties must be paid by the customer upon arrival and vary depending on the destination country. Additionally, we cannot declare any order as a gift or lower the value of items being sent, we apologize.

 

 

   PRODUCT

What does this costume include?
We make every effort to accurately describe an item however if you find that a listing lacks information, please use the Contact Us here page and leave us a quick message stating the name of the product and/or item number. We will make every effort to contact you within 24-48 business hours (perhaps a little longer during the Halloween season).


Can I make a special request to buy an item not currently on your website?
Yes, you can request the product by filling out this form here.


How do I get sizing information about a product?
Trendy Halloween carries many different brands, sizing and fitting may differ slightly.For more accurate sizing details, please check the product page chart located on product pages to help determine your size. Click for details here.


Do you sell gift cards?
Yes, we sell electronic gift cards in denominations of $25, $50 and $100. There is no shipping required as they are all emailed digitally. Learn more here

 

 


   GENERAL

Do you have a retail store?
We’re sorry, but we’re currently only a dedicated online retailer.


Can I pick-up my order from your warehouse?
We’re sorry, but we’re currently not equipped to process pick-ups. 


How can I contact you?
Our current customer service hours are Tuesday-Fridays 11am-5pm PST at +1-323-300-5197. Monday we can be contacted via email only via the Contact Us here page. We generally answer most emails within 24-48 business hours.


LEARN MORE ON

 
Shipping Policy
 Track Your Order (requires account login) 
 Returns & Exchanges Policy
 Contact Us Directly 

  

Last update at 05/02/2017